dps: Quality Assurance Form

Montgomery County, PA

P.O. Box 311, Norristown, PA 19404-0311
Courthouse Hours: 8:30a.m. to 4:15p.m.
Phone: 610-278-3000
Website: www.montcopa.org
Quality Assurance

        
 
Type of call
 
Choose the appropriate rating of service: (5 Excellent - 1 = Poor)

When you called 9-1-1, was your call answered promptly?
 5 - Excellent
 4
 3
 2
 1 - Poor
 
Do you feel the 9-1-1 personnel were knowledgable
 5 - Excellent
 4
 3
 2
 1 - Poor
 
Do you feel that your call was handled in a professional manner?
 5 - Excellent
 4
 3
 2
 1 - Poor
 
 
Were the 9-1-1 personnel couteous and helpfull?
 5 - Excellent
 4
 3
 2
 1 - Poor
 
Did the 9-1-1 personnel understand your needs and obtain the necessary information?
 5 - Excellent
 4
 3
 2
 1 - Poor
 
 
Overall, how would you rate the 9-1-1 service?
 5 - Excellent
 4
 3
 2
 1 - Poor
 
 Thank you for your time and cooperation
 
Please note that this in not a complaint form. Therefore, you will not receive a reply. This form is for the 9-1-1 center's handling of you phone call for assistance. This form is not for the performance or actions of the emergency personnel that actually responded to your call.